/* ── Belo · Shared Styles ── */

:root {
  --gold: #C9A84C;
  --gold-light: #E8C97A;
  --cream: #F5F0E8;
  --dark: #1A1612;
  --charcoal: #2A2218;
  --warm-gray: #8C8480;
  --white: #FEFCF8;
  --success: #4A7C59;
  --success-light: #7BC99A;
  --danger: #8B4513;
  --panel: rgba(255,255,255,0.04);
  --border: rgba(201,168,76,0.18);
}

* { margin:0; padding:0; box-sizing:border-box; }

html, body { height:100%; }

body {
  font-family: 'DM Sans', sans-serif;
  background: var(--dark);
  color: var(--cream);
  -webkit-font-smoothing: antialiased;
}

/* ══════════════ KIOSK ══════════════ */

.kiosk-body { overflow: hidden; }

.kiosk-shell { width:100vw; height:100vh; display:flex; flex-direction:column; }

/* Language overlay */
.lang-overlay {
  position: fixed; inset:0; z-index:100;
  /* Fondo de hotel — reemplaza con tu foto:
     background-image: url('images/hotel-bg.jpg'); background-size:cover; background-position:center; */
  background:
    radial-gradient(ellipse at 25% 15%, rgba(201,168,76,0.10) 0%, transparent 55%),
    radial-gradient(ellipse at 75% 85%, rgba(201,168,76,0.07) 0%, transparent 45%),
    linear-gradient(160deg, #0C0804 0%, #1E1610 35%, #2C1E0E 60%, #100C06 100%);
  display:flex; align-items:center; justify-content:center;
  overflow:hidden;
}

/* Marco decorativo dorado */
.lang-overlay::after {
  content:'';
  position:absolute;
  top:20px; left:20px; right:20px; bottom:20px;
  border:1px solid rgba(201,168,76,0.14);
  border-radius:3px;
  pointer-events:none;
}

/* Trama sutil de fondo */
.lang-overlay::before {
  content:'';
  position:absolute; inset:0;
  background-image: repeating-linear-gradient(
    45deg, transparent, transparent 70px,
    rgba(201,168,76,0.014) 70px, rgba(201,168,76,0.014) 71px
  );
  pointer-events:none;
}

.lang-overlay-inner {
  text-align:center; display:flex; flex-direction:column; align-items:center; gap:18px;
  animation: fadeUp 0.6s ease;
  position:relative; z-index:1;
  padding:40px 32px;
}
@keyframes fadeUp {
  from { opacity:0; transform:translateY(20px); }
  to { opacity:1; transform:translateY(0); }
}
.hotel-crest { font-size:2.6rem; filter:drop-shadow(0 0 18px rgba(201,168,76,0.4)); }
.hotel-tagline {
  font-size:0.68rem; letter-spacing:0.22em; text-transform:uppercase;
  color:var(--gold); opacity:0.85; margin-top:-6px;
}
.hotel-name {
  font-family:'Cormorant Garamond',serif;
  font-size:3rem; font-weight:300; color:var(--cream);
  letter-spacing:0.08em; margin-top:-4px;
  text-shadow: 0 2px 20px rgba(0,0,0,0.5);
}
.hotel-city {
  font-size:0.8rem; color:var(--warm-gray);
  letter-spacing:0.18em; text-transform:uppercase;
  margin-top:-8px;
}
.platform-desc {
  font-size:0.82rem; color:rgba(245,240,232,0.55);
  letter-spacing:0.04em; line-height:1.6;
  border-top:1px solid rgba(201,168,76,0.15);
  border-bottom:1px solid rgba(201,168,76,0.15);
  padding:10px 24px; margin:2px 0;
}
.lang-divider {
  display:flex; align-items:center; gap:14px; width:100%; margin:2px 0;
}
.lang-divider-line {
  flex:1; height:1px; background:rgba(201,168,76,0.2);
}
.lang-prompt {
  font-size:0.72rem; color:var(--warm-gray); letter-spacing:0.06em;
  white-space:nowrap;
}
.lang-grid {
  display:grid; grid-template-columns: repeat(4, 1fr); gap:10px;
}
.lang-choice {
  padding:13px 18px;
  background:rgba(255,255,255,0.04);
  border:1px solid rgba(201,168,76,0.18);
  border-radius:8px;
  color:var(--cream); font-size:0.88rem;
  cursor:pointer;
  transition:all 0.22s;
  font-family:'DM Sans',sans-serif;
  backdrop-filter:blur(4px);
}
.lang-choice:hover {
  background:rgba(201,168,76,0.14);
  border-color:var(--gold); color:var(--gold);
  transform:translateY(-2px);
  box-shadow:0 4px 16px rgba(201,168,76,0.15);
}
.lang-choice:active { transform:scale(0.97); }

/* Kiosk shell */
.kiosk-main { flex:1; display:flex; flex-direction:column; overflow:hidden; }

.kiosk-header {
  display:flex; align-items:center; justify-content:space-between;
  padding:14px 24px;
  background:var(--charcoal);
  border-bottom:1px solid rgba(201,168,76,0.2);
  flex-shrink:0;
}
.kiosk-logo {
  font-family:'Cormorant Garamond',serif;
  font-size:1.5rem; font-weight:300; color:var(--gold);
}
.kiosk-logo span { font-size:0.85rem; color:var(--warm-gray); font-family:'DM Sans',sans-serif; letter-spacing:0.05em; }
.kiosk-header-right { display:flex; align-items:center; gap:14px; }
.time-display { font-size:1.1rem; color:var(--cream); font-variant-numeric:tabular-nums; }
.lang-switch-btn {
  background:var(--panel); border:1px solid var(--border);
  color:var(--gold); padding:8px 14px; border-radius:6px;
  cursor:pointer; font-size:0.82rem; transition:all 0.2s;
  font-family:'DM Sans',sans-serif;
}
.lang-switch-btn:hover { background:rgba(201,168,76,0.1); }

/* Screens */
.screen-container { flex:1; overflow:hidden; position:relative; }
.screen {
  display:none; flex-direction:column;
  position:absolute; inset:0;
  padding:24px 28px;
  overflow-y:auto;
  animation: fadeUp 0.3s ease;
}
.screen.active { display:flex; }
.screen::-webkit-scrollbar { width:4px; }
.screen::-webkit-scrollbar-thumb { background:rgba(201,168,76,0.2); border-radius:2px; }

/* Home screen */
.home-welcome {
  text-align:center; padding:24px 0 32px;
  display:flex; flex-direction:column; align-items:center; gap:10px;
}
.welcome-crest { font-size:2.8rem; }
.welcome-heading {
  font-family:'Cormorant Garamond',serif;
  font-size:2.2rem; font-weight:300; color:var(--cream);
}
.welcome-sub { font-size:0.9rem; color:var(--warm-gray); }
.home-grid {
  display:grid; grid-template-columns:1fr 1fr; gap:16px;
  max-width:520px; margin:0 auto; width:100%;
}
.home-card {
  background:rgba(255,255,255,0.04);
  border:1px solid var(--border);
  border-radius:14px; padding:28px 16px;
  cursor:pointer; transition:all 0.24s;
  display:flex; flex-direction:column; align-items:center; gap:12px;
  text-align:center;
  box-shadow:0 2px 12px rgba(0,0,0,0.2);
}
.home-card:hover {
  background:rgba(201,168,76,0.1);
  border-color:var(--gold);
  transform:translateY(-4px);
  box-shadow:0 8px 28px rgba(201,168,76,0.12);
}
.home-card:active { transform:scale(0.97); }
.card-icon { font-size:2.4rem; }
.card-label { font-size:0.95rem; font-weight:500; color:var(--cream); }
.card-sub { font-size:0.78rem; color:var(--warm-gray); line-height:1.4; }

/* Screen header */
.screen-head {
  display:flex; align-items:center; gap:14px;
  margin-bottom:24px; flex-shrink:0;
}
.back-btn {
  width:38px; height:38px; border-radius:50%;
  background:var(--panel); border:1px solid var(--border);
  color:var(--gold); font-size:1.1rem; cursor:pointer;
  display:flex; align-items:center; justify-content:center;
  transition:all 0.2s; flex-shrink:0;
}
.back-btn:hover { background:rgba(201,168,76,0.15); }
.screen-title {
  font-family:'Cormorant Garamond',serif;
  font-size:1.6rem; font-weight:300; color:var(--cream);
}

/* Check-in */
.checkin-wrap { display:flex; flex-direction:column; gap:16px; max-width:480px; width:100%; margin:0 auto; }
.field-group { display:flex; flex-direction:column; gap:7px; }
.field-row { display:grid; grid-template-columns:1fr 1fr; gap:12px; }
.field-lbl { font-size:0.72rem; letter-spacing:0.12em; text-transform:uppercase; color:var(--warm-gray); }
.field-inp {
  background:rgba(255,255,255,0.05); border:1px solid var(--border);
  border-radius:8px; padding:13px 16px;
  color:var(--cream); font-size:0.95rem; font-family:'DM Sans',sans-serif;
  outline:none; transition:border-color 0.2s;
}
.field-inp:focus { border-color:var(--gold); }
.field-inp::placeholder { color:rgba(140,132,128,0.6); }
.error-msg { background:rgba(139,69,19,0.2); border:1px solid rgba(139,69,19,0.4); border-radius:6px; padding:10px 14px; font-size:0.85rem; color:#D4956A; }
.primary-btn {
  background:var(--gold); color:var(--dark);
  border:none; border-radius:8px; padding:15px;
  font-size:0.92rem; font-weight:500; letter-spacing:0.05em;
  cursor:pointer; transition:all 0.2s; margin-top:8px;
  font-family:'DM Sans',sans-serif;
}
.primary-btn:hover { background:var(--gold-light); }
.primary-btn:disabled { opacity:0.6; cursor:not-allowed; }
.secondary-btn {
  background:var(--panel); color:var(--cream);
  border:1px solid var(--border); border-radius:8px; padding:12px 24px;
  font-size:0.88rem; cursor:pointer; transition:all 0.2s;
  font-family:'DM Sans',sans-serif;
}
.secondary-btn:hover { border-color:var(--gold); color:var(--gold); }

.success-card {
  display:flex; flex-direction:column; align-items:center; gap:18px;
  text-align:center; padding:24px 0;
}
.success-icon { font-size:3.5rem; }
.success-title { font-family:'Cormorant Garamond',serif; font-size:2rem; font-weight:300; color:var(--gold); }
.room-reveal {
  background:rgba(201,168,76,0.1); border:1px solid var(--gold);
  border-radius:10px; padding:18px 40px;
  display:flex; flex-direction:column; align-items:center; gap:4px;
}
.room-lbl { font-size:0.72rem; letter-spacing:0.15em; text-transform:uppercase; color:var(--warm-gray); }
.room-number { font-family:'Cormorant Garamond',serif; font-size:3rem; font-weight:300; color:var(--gold); }
.success-note { font-size:0.85rem; color:var(--warm-gray); line-height:1.6; }

/* Chat */
.ws-status { display:flex; align-items:center; gap:6px; font-size:0.78rem; color:var(--warm-gray); margin-left:auto; }
.ws-dot { width:7px; height:7px; border-radius:50%; background:var(--warm-gray); }
.ws-dot.connected { background:var(--success); animation:blink 2s infinite; }
.ws-dot.offline { background:#c0392b; }
@keyframes blink { 0%,100%{opacity:1}50%{opacity:0.4} }

.chat-window {
  flex:1; overflow-y:auto;
  display:flex; flex-direction:column; gap:10px;
  padding:4px 0;
}
.chat-window::-webkit-scrollbar { width:3px; }
.chat-window::-webkit-scrollbar-thumb { background:rgba(201,168,76,0.2); }

.chat-msg {
  max-width:78%; padding:11px 14px;
  border-radius:12px; font-size:0.9rem; line-height:1.5;
  animation:fadeUp 0.25s ease;
}
.chat-msg.from-staff {
  align-self:flex-start;
  background:rgba(255,255,255,0.07); border:1px solid var(--border);
  border-bottom-left-radius:4px;
}
.chat-msg.from-guest {
  align-self:flex-end;
  background:var(--gold); color:var(--dark);
  border-bottom-right-radius:4px;
}
.msg-original { font-size:0.75rem; opacity:0.65; margin-top:4px; font-style:italic; }
.msg-time { font-size:0.68rem; opacity:0.55; margin-top:4px; }
.chat-system { text-align:center; font-size:0.75rem; color:var(--warm-gray); padding:6px; }

.chat-input-area {
  display:flex; gap:10px; align-items:center; padding-top:12px;
  border-top:1px solid rgba(255,255,255,0.07); flex-shrink:0;
}
.chat-inp {
  flex:1; background:rgba(255,255,255,0.06);
  border:1px solid rgba(201,168,76,0.22); border-radius:24px;
  padding:12px 18px; color:var(--cream); font-size:0.9rem;
  font-family:'DM Sans',sans-serif; outline:none; transition:border-color 0.2s;
}
.chat-inp:focus { border-color:var(--gold); }
.chat-inp::placeholder { color:rgba(140,132,128,0.6); }
.send-btn {
  width:44px; height:44px; border-radius:50%;
  background:var(--gold); border:none; color:var(--dark);
  font-size:1.1rem; cursor:pointer; transition:all 0.2s;
  display:flex; align-items:center; justify-content:center;
  flex-shrink:0;
}
.send-btn:hover { background:var(--gold-light); transform:scale(1.06); }

/* FAQ */
.faq-loading { display:flex; align-items:center; gap:12px; color:var(--warm-gray); padding:24px 0; }
.spinner {
  width:20px; height:20px; border-radius:50%;
  border:2px solid rgba(201,168,76,0.2); border-top-color:var(--gold);
  animation:spin 0.8s linear infinite;
}
@keyframes spin { to { transform:rotate(360deg); } }
.faq-list { display:flex; flex-direction:column; gap:10px; }
.faq-item {
  background:var(--panel); border:1px solid var(--border);
  border-radius:8px; overflow:hidden;
}
.faq-q {
  width:100%; background:none; border:none; cursor:pointer;
  display:flex; justify-content:space-between; align-items:center;
  padding:14px 16px; color:var(--cream); font-size:0.9rem;
  font-family:'DM Sans',sans-serif; text-align:left;
  transition:background 0.2s;
}
.faq-q:hover { background:rgba(201,168,76,0.08); }
.faq-chevron { color:var(--gold); transition:transform 0.2s; font-size:0.8rem; }
.faq-item.open .faq-chevron { transform:rotate(180deg); }
.faq-ans {
  display:none; padding:0 16px 14px; padding-top:12px;
  border-top:1px solid rgba(201,168,76,0.1);
  font-size:0.85rem; color:var(--warm-gray); line-height:1.65;
}
.faq-item.open .faq-ans { display:block; animation:fadeUp 0.2s ease; }

/* Room requests */
.request-grid { display:grid; grid-template-columns:repeat(4,1fr); gap:12px; }
.req-card {
  background:var(--panel); border:1px solid var(--border);
  border-radius:10px; padding:20px 12px;
  cursor:pointer; transition:all 0.22s;
  display:flex; flex-direction:column; align-items:center; gap:10px;
  text-align:center; font-size:0.88rem; color:var(--cream);
  font-family:'DM Sans',sans-serif;
}
.req-card span:first-child { font-size:1.8rem; }
.req-card:hover { background:rgba(201,168,76,0.1); border-color:var(--gold); transform:translateY(-2px); }
.req-card:active { transform:scale(0.96); }
.req-confirm {
  margin-top:20px;
  background:rgba(74,124,89,0.15); border:1px solid rgba(74,124,89,0.35);
  border-radius:8px; padding:14px 20px;
  display:flex; align-items:center; gap:12px;
  color:var(--success-light); font-size:0.9rem;
  animation:fadeUp 0.3s ease;
}
.req-confirm-icon { font-size:1.5rem; }


/* ══════════════ RECEPTION ══════════════ */

.reception-body { overflow:hidden; }

.reception-shell { display:flex; height:100vh; }

/* Sidebar */
.sidebar {
  width:220px; background:#0F0D0B; flex-shrink:0;
  display:flex; flex-direction:column;
  border-right:1px solid rgba(255,255,255,0.07);
}
.sidebar-logo {
  padding:22px 20px;
  border-bottom:1px solid rgba(255,255,255,0.07);
}
.logo-text { font-family:'Cormorant Garamond',serif; font-size:1.5rem; color:var(--gold); }
.logo-sub { display:block; font-size:0.68rem; color:var(--warm-gray); letter-spacing:0.1em; text-transform:uppercase; margin-top:2px; }

.sidebar-nav { display:flex; flex-direction:column; gap:4px; padding:12px 10px; flex:1; }
.nav-item {
  display:flex; align-items:center; gap:10px;
  padding:11px 14px; border-radius:6px; border:none;
  background:none; color:var(--warm-gray); font-size:0.88rem;
  cursor:pointer; transition:all 0.2s; text-align:left;
  font-family:'DM Sans',sans-serif; position:relative;
}
.nav-item:hover { background:rgba(255,255,255,0.05); color:var(--cream); }
.nav-item.active { background:rgba(201,168,76,0.12); color:var(--gold); }
.nav-badge {
  margin-left:auto;
  background:#c0392b; color:#fff;
  border-radius:10px; padding:1px 7px;
  font-size:0.72rem; font-weight:500;
}

.sidebar-status {
  padding:14px 16px;
  border-top:1px solid rgba(255,255,255,0.07);
}
.online-indicator { display:flex; align-items:center; gap:7px; font-size:0.8rem; color:var(--success-light); margin-bottom:4px; }
.dot { width:7px; height:7px; border-radius:50%; }
.dot.online { background:var(--success); animation:blink 2s infinite; }
.hotel-info { font-size:0.72rem; color:var(--warm-gray); }

/* Main content */
.reception-main { flex:1; overflow:hidden; display:flex; flex-direction:column; }

.tab-panel { display:none; flex:1; overflow:hidden; flex-direction:column; }
.tab-panel.active { display:flex; }

/* Chat layout */
.chat-layout { display:flex; height:100%; }

.guest-list-panel {
  width:240px; flex-shrink:0;
  border-right:1px solid rgba(255,255,255,0.07);
  display:flex; flex-direction:column;
  background:#111009;
}
.panel-title {
  padding:16px 16px 10px;
  font-size:0.7rem; letter-spacing:0.12em; text-transform:uppercase;
  color:var(--warm-gray);
  border-bottom:1px solid rgba(255,255,255,0.07);
}
.guest-list { flex:1; overflow-y:auto; }
.guest-row {
  padding:14px 16px; cursor:pointer;
  border-bottom:1px solid rgba(255,255,255,0.05);
  transition:background 0.15s;
  display:flex; align-items:center; justify-content:space-between;
}
.guest-row:hover { background:rgba(255,255,255,0.04); }
.guest-row.active { background:rgba(201,168,76,0.1); border-left:2px solid var(--gold); }
.guest-row-info { display:flex; flex-direction:column; gap:3px; }
.guest-row-room { font-size:0.7rem; color:var(--warm-gray); letter-spacing:0.08em; }
.guest-row-name { font-size:0.88rem; color:var(--cream); font-weight:500; }
.guest-row-lang { font-size:0.75rem; color:var(--warm-gray); }
.unread-badge {
  background:#c0392b; color:#fff;
  border-radius:50%; width:20px; height:20px;
  display:flex; align-items:center; justify-content:center;
  font-size:0.72rem; font-weight:500; flex-shrink:0;
}

/* Conversation */
.conversation-panel { flex:1; display:flex; flex-direction:column; overflow:hidden; }
.conv-header {
  padding:14px 20px;
  border-bottom:1px solid rgba(255,255,255,0.07);
  display:flex; align-items:center; justify-content:space-between;
  flex-shrink:0; background:rgba(255,255,255,0.02);
}
.conv-name { font-weight:500; color:var(--cream); font-size:0.95rem; }
.conv-meta { display:block; font-size:0.75rem; color:var(--warm-gray); margin-top:2px; }
.translate-toggle {
  display:flex; align-items:center; gap:8px;
  font-size:0.78rem; color:var(--gold); cursor:pointer;
  padding:7px 14px; border:1px solid var(--border); border-radius:20px;
  transition:all 0.2s;
}
.translate-toggle:hover { background:rgba(201,168,76,0.1); }
.translate-toggle.off { color:var(--warm-gray); border-color:rgba(255,255,255,0.1); }
.tt-dot { width:7px; height:7px; border-radius:50%; background:currentColor; }

.conv-messages {
  flex:1; overflow-y:auto;
  padding:16px 20px; display:flex; flex-direction:column; gap:10px;
}
.conv-messages::-webkit-scrollbar { width:4px; }
.conv-messages::-webkit-scrollbar-thumb { background:rgba(255,255,255,0.08); border-radius:2px; }
.conv-empty { color:var(--warm-gray); font-size:0.88rem; text-align:center; padding:32px; }
.conv-system { text-align:center; font-size:0.75rem; color:var(--warm-gray); padding:4px; }

.conv-msg {
  max-width:75%; animation:fadeUp 0.25s ease;
  border-radius:12px; padding:11px 14px; line-height:1.5;
}
.conv-msg.from-guest {
  align-self:flex-start;
  background:rgba(201,168,76,0.1); border:1px solid var(--border);
  border-bottom-left-radius:4px;
}
.conv-msg.from-staff {
  align-self:flex-end;
  background:rgba(255,255,255,0.07);
  border-bottom-right-radius:4px;
}
.conv-msg.is-request { border-left:3px solid var(--gold); }
.msg-request-badge { font-size:0.72rem; color:var(--gold); margin-bottom:6px; }
.msg-bubble-text { font-size:0.88rem; color:var(--cream); }
.msg-translation { font-size:0.78rem; color:var(--warm-gray); font-style:italic; margin-top:5px; }
.msg-bubble-meta { font-size:0.68rem; color:var(--warm-gray); margin-top:5px; opacity:0.7; }

.conv-reply-area {
  padding:14px 20px;
  border-top:1px solid rgba(255,255,255,0.07);
  flex-shrink:0;
}
.reply-input {
  width:100%; background:rgba(255,255,255,0.05);
  border:1px solid rgba(255,255,255,0.1); border-radius:8px;
  padding:12px 16px; color:var(--cream); font-size:0.9rem;
  font-family:'DM Sans',sans-serif; resize:none; outline:none;
  transition:border-color 0.2s; display:block;
}
.reply-input:focus { border-color:rgba(201,168,76,0.4); }
.reply-input::placeholder { color:rgba(140,132,128,0.5); }
.reply-actions { display:flex; justify-content:space-between; align-items:center; margin-top:10px; }
.reply-hint { font-size:0.72rem; color:var(--warm-gray); }
.reply-btn {
  background:var(--gold); color:var(--dark); border:none;
  border-radius:6px; padding:9px 22px;
  font-size:0.82rem; font-weight:500; letter-spacing:0.05em;
  cursor:pointer; transition:all 0.2s; font-family:'DM Sans',sans-serif;
}
.reply-btn:hover { background:var(--gold-light); }

/* Guests table */
.panel-header {
  display:flex; align-items:center; justify-content:space-between;
  padding:20px 24px; border-bottom:1px solid rgba(255,255,255,0.07);
  flex-shrink:0;
}
.panel-heading { font-family:'Cormorant Garamond',serif; font-size:1.4rem; font-weight:300; }
.icon-btn {
  background:var(--panel); border:1px solid var(--border);
  color:var(--gold); padding:7px 14px; border-radius:6px;
  cursor:pointer; font-size:0.82rem; transition:all 0.2s;
  font-family:'DM Sans',sans-serif;
}
.icon-btn:hover { background:rgba(201,168,76,0.1); }
.table-wrap { flex:1; overflow-y:auto; padding:0 24px 24px; }
.guests-table { width:100%; border-collapse:collapse; margin-top:16px; }
.guests-table th {
  text-align:left; padding:9px 12px;
  font-size:0.7rem; letter-spacing:0.1em; text-transform:uppercase;
  color:var(--warm-gray); font-weight:400;
  border-bottom:1px solid rgba(255,255,255,0.08);
}
.guests-table td { padding:11px 12px; border-bottom:1px solid rgba(255,255,255,0.04); font-size:0.88rem; }
.guests-table tr:hover td { background:rgba(255,255,255,0.02); }
.status-pill { display:inline-block; padding:3px 10px; border-radius:12px; font-size:0.72rem; text-transform:uppercase; }
.pill-in { background:rgba(74,124,89,0.2); color:var(--success-light); border:1px solid rgba(74,124,89,0.3); }
.pill-pending { background:rgba(201,168,76,0.1); color:var(--gold); border:1px solid var(--border); }
.pill-out { background:rgba(255,255,255,0.05); color:var(--warm-gray); border:1px solid rgba(255,255,255,0.1); }
.table-action {
  background:none; border:1px solid var(--border); color:var(--gold);
  padding:5px 12px; border-radius:5px; font-size:0.78rem;
  cursor:pointer; transition:all 0.2s; font-family:'DM Sans',sans-serif;
}
.table-action:hover { background:rgba(201,168,76,0.1); }

/* Requests */
.requests-list { flex:1; overflow-y:auto; padding:16px 24px; display:flex; flex-direction:column; gap:12px; }
.request-card {
  background:rgba(201,168,76,0.06); border:1px solid var(--border);
  border-left:3px solid var(--gold); border-radius:8px;
  padding:14px 16px; display:flex; align-items:center; justify-content:space-between;
  animation:fadeUp 0.3s ease;
}
.req-info { display:flex; flex-direction:column; gap:4px; }
.req-room { font-size:0.7rem; color:var(--warm-gray); letter-spacing:0.1em; text-transform:uppercase; }
.req-guest { font-size:0.88rem; font-weight:500; color:var(--cream); }
.req-text { font-size:0.85rem; color:var(--cream); }
.req-time { font-size:0.72rem; color:var(--warm-gray); }
.req-done {
  background:rgba(74,124,89,0.15); border:1px solid rgba(74,124,89,0.3);
  color:var(--success-light); padding:8px 16px; border-radius:6px;
  cursor:pointer; font-size:0.82rem; transition:all 0.2s; font-family:'DM Sans',sans-serif;
}
.req-done:hover { background:rgba(74,124,89,0.3); }

/* ── Responsive ── */
@media (max-width:700px) {
  .home-grid { grid-template-columns:1fr 1fr; }
  .request-grid { grid-template-columns:repeat(2,1fr); }
  .lang-grid { grid-template-columns:repeat(2,1fr); }
  .field-row { grid-template-columns:1fr; }
  .chat-layout { flex-direction:column; }
  .guest-list-panel { width:100%; max-height:180px; border-right:none; border-bottom:1px solid rgba(255,255,255,0.07); }
  .sidebar { width:100%; height:auto; flex-direction:row; }
  .sidebar-nav { flex-direction:row; flex:1; }
  .reception-shell { flex-direction:column; }
  .hotel-name { font-size:2.2rem; }
  .platform-desc { font-size:0.75rem; padding:8px 12px; }
  .lang-overlay-inner { padding:24px 16px; gap:14px; }
  .lang-overlay::after { top:10px; left:10px; right:10px; bottom:10px; }
}

/* ══════════════ AVATAR CONCIERGE ══════════════ */

.sr-only {
  position:absolute; width:1px; height:1px;
  padding:0; margin:-1px; overflow:hidden;
  clip:rect(0,0,0,0); white-space:nowrap; border:0;
}

.avatar-container {
  display:flex;
  flex-direction:column;
  align-items:center;
  position:relative;
  margin:0 auto 8px;
  width:160px;
}

.avatar-figure {
  width:140px;
  height:auto;
  animation:avatar-breathe 4s ease-in-out infinite;
  transform-origin:center bottom;
  cursor:default;
  filter:drop-shadow(0 8px 24px rgba(201,168,76,0.18));
}

.avatar-svg {
  width:100%;
  height:auto;
  display:block;
}

/* Respiración idle */
@keyframes avatar-breathe {
  0%   { transform:scaleY(1)    translateY(0); }
  45%  { transform:scaleY(1.018) translateY(-2px); }
  55%  { transform:scaleY(1.018) translateY(-2px); }
  100% { transform:scaleY(1)    translateY(0); }
}

/* Brazo izquierdo — preparado para onda */
.avatar-arm-left {
  transform-box:fill-box;
  transform-origin:28px 132px;
  animation:none;
}

.avatar-figure.is-waving .avatar-arm-left {
  animation:avatar-wave 0.5s ease-in-out 3;
}

@keyframes avatar-wave {
  0%   { transform:rotate(0deg); }
  30%  { transform:rotate(-28deg); }
  60%  { transform:rotate(8deg); }
  100% { transform:rotate(0deg); }
}

/* Hablando */
.avatar-figure.is-talking {
  animation:avatar-talk 0.35s ease-in-out infinite;
}

@keyframes avatar-talk {
  0%   { transform:translateY(0); }
  50%  { transform:translateY(-3px); }
  100% { transform:translateY(0); }
}

/* Ayudando — inclinación sutil */
.avatar-figure.is-helping {
  animation:avatar-helping 3s ease-in-out infinite;
}

@keyframes avatar-helping {
  0%   { transform:rotate(0deg)  translateY(0); }
  30%  { transform:rotate(-2deg) translateY(-1px); }
  70%  { transform:rotate(1deg)  translateY(0); }
  100% { transform:rotate(0deg)  translateY(0); }
}

/* Globo de diálogo */
.avatar-bubble {
  position:relative;
  background:rgba(42,34,24,0.95);
  border:1px solid rgba(201,168,76,0.45);
  border-radius:16px;
  padding:12px 18px;
  max-width:280px;
  min-width:180px;
  text-align:center;
  margin-top:10px;
  opacity:0;
  transform:translateY(6px) scale(0.96);
  transition:opacity 0.35s ease, transform 0.35s ease;
}

.avatar-bubble.visible {
  opacity:1;
  transform:translateY(0) scale(1);
}

.avatar-bubble-text {
  font-size:0.88rem;
  color:var(--cream);
  line-height:1.55;
  font-family:'DM Sans',sans-serif;
}

/* Cola del globo apuntando al avatar (arriba) */
.avatar-bubble-tail {
  position:absolute;
  top:-10px;
  left:50%;
  transform:translateX(-50%);
  width:0; height:0;
  border-left:9px solid transparent;
  border-right:9px solid transparent;
  border-bottom:10px solid rgba(201,168,76,0.45);
}

.avatar-bubble-tail::after {
  content:'';
  position:absolute;
  top:2px; left:-8px;
  width:0; height:0;
  border-left:8px solid transparent;
  border-right:8px solid transparent;
  border-bottom:9px solid rgba(42,34,24,0.97);
}

/* Punto dorado decorativo */
.avatar-bubble::before {
  content:'';
  display:block;
  width:5px; height:5px;
  background:var(--gold);
  border-radius:50%;
  margin:0 auto 8px;
  opacity:0.75;
}

/* Responsive avatar */
@media (max-width:700px) {
  .avatar-container { width:110px; }
  .avatar-figure    { width:100px; }
  .avatar-bubble    { max-width:220px; font-size:0.82rem; }
}

@media (max-height:600px) {
  .avatar-container { width:80px; margin-bottom:4px; }
  .avatar-bubble    { display:none; }
}